Refund policy

Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You must also provide proof of purchase.

Important Notice (Refund Policy)
Refunds are not allowed for change of mind or any non-defective reasons.

A full money refund will only be issued if the product is confirmed to be defective, damaged, or incorrectly delivered after inspection.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. After verification, we will issue a full refund or send a replacement depending on the case.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Exchanges
The fastest way to get a replacement is to request a return for the defective item (if eligible) and then place a new order once approved.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. Items must be unused, in original condition, and in original packaging with proof of purchase.

Refund Processing (Defective Items Only)
If a refund is approved due to a defect or error, the full amount will be returned to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

For any questions, contact us at support@vibepaw.shop.